Appeals and complaints for Concessionary Travel Pass

All decisions are reached following strict guidelines in relation to the provision of the Concessionary Travel Pass scheme set by the Department for Transport.

If your application is unsuccessful you will be notified during the telephone application.

You are entitled to request a review of your application outcome up to 28 days after the event.

If you wish to appeal against the outcome of your assessment, you may do so by clearly stating the reasons why you feel your application should be reconsidered, including any relevant additional information or supporting evidence that would demonstrate you have a permanent and substantial disability which severely impacts upon your ability to mobilise over short distances.

Please include your reference number, full name, address, DOB and submit your request by post or email to:

• Concessionary Travel Pass Review Team, Independent Living Centre, Leechmere Industrial estate, Sunderland, SR2 9TS

• BlueBadgeReview@sunderland.gov.uk

If your appeal is unsuccessful, you may not reapply for a Concessionary Travel Pass for six months.

Alternatively if you wish to complain about the service you have received you may wish to contact our Complaints and representations team.