Penshaw View - Diploma in Work-Related Studies for the Customer Service Sector (RQF)
Course Title | Diploma in Work-Related Studies for the Customer Service Sector (RQF) |
The course is a great introduction to the customer service environment and will support you to understand the benefits of working to set standards, legislation and how to communicate effectively in person, on the telephone and through social media. Personal development and how to create a professional first impression are built into the course and you will be supported to identify areas for development and build confidence. The course content is suitable for those who have been economically inactive for some time, lone parents wanting to gain a new qualification who can enhance their CV by gaining a qualification and confidence for those who have health conditions by instilling a can do attitude. A key benefit of the Level 1 Diploma in Work Related Studies for the Customer Service Centre is that customer service skills are required in all sectors so this enhances employment prospects. After the course you will have access to interviews in the customer service sector and links to Employer Engagement. | |
Contact | Karen Wakefield 0191 543 7177 |
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