Triage - Award in Principles of Customer Service
Course Title | Award in Principles of Customer Service |
6 day course is delivered from 9.30 until 14:30 travel expenses will be reimbursed Aim This qualification has been designed for learners who wish to develop skills and knowledge in Customer Service at Level 1. The primary purpose of the qualification is to prepare for further learning. However, employers can also rely on the knowledge provided as meeting nationally recognised standards for Customer Service at this level and as such the sub-purpose is to develop knowledge and/or skills in this subject area. Areas Covered There is one Mandatory Unit: · Understand working in a customer service environment You will then need to complete two units from a choice of Optional Units: · Employee rights and responsibilities · The importance of appearance and behaviour in Customer Service · Contribute to effective customer service Progression · Level 2 Diploma in Customer Service | |
Contact | Laura Cartwright 07500799243 |
Share this page
