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Customer Service Centres

Customer Service Centre 

Our customer service centre in Fawcett Street is open for cash payments and essential visits.  Visits to the centre require a pre-booked appointment, please ring 0800 234 6084 to make an appointment.

Current opening hours are currently Tuesday only between 9am and 4pm. Please help protect others and wear a face covering when you visit.

Remember it's easy to pay online at

Please note we are only accepting cash payments for council services. We cannot accept any Gentoo payments or payments by credit/debit card.

Customer service centres in Houghton and Washington remain closed. We have a freephone number for any urgent enquiries: 0800 234 6084.



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