Customer Service Centres

Customer Service Centre 

Our customer service centre in Fawcett Street is open for cash payments and essential visits.  Visits to the centre require a pre-booked appointment, please ring 0800 234 6084 to make an appointment.

Current opening hours are currently Tuesday only between 9am and 4pm. Please help protect others and wear a face covering when you visit.

Remember it's easy to pay online at www.sunderland.gov.uk/payonline

Please note we are only accepting cash payments for council services. We cannot accept any Gentoo payments or payments by credit/debit card.

Customer service centres in Houghton and Washington remain closed. We have a freephone number for any urgent enquiries: 0800 234 6084.