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Missed bin collection

Missed collections should be reported no earlier than 4:00pm on the day of the collection to allow time for delayed collections to be made and not later than 24 hours after the schedules collection day.

When you report a missed bin collection, you will be asked to confirm the following information:

  • That the bin was left at its collection point by 7:30am on the day of collection
  • That the correct bin was left out for collection
  • That the bin did not contain any contaminated items (e.g. household waste left in the recycling bin)
  • That the bin was visible and accessible

Subject to the above criteria being met, and checking against council records, the council will arrange to return within two working days (Tuesday to Friday) of the missed collection report being received.

To report a missed bin contact our City and Neighbourhood team.

Further information is within our Service standards.


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