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Digital Strategy

Digital customer

Where we are now

In 2021, we had 2.3 million visitors to our website, an increase on the previous years traffic

The number of visitors to our website that used a mobile device to reach our content was over 75% in 2021, a significant increase on previous years.

Over 1.5 million requests and reports were submitted to the Council in 2021,  55% of these were made by customers online.

Over the past years, the website has grown with new digital channels for some services such as waste permits, parking permits and school admissions. But we know that some areas of the council have little or no digital offer and there are some inconsistencies across the different sites and systems we use.

We have a excellent level of compliance with accessibility standards.

Where we want to be

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