Digital Strategy

Our priorities for 2022

By June 2022 we will:

• Review and improve the customer journeys for Local Environmental Services requests, improving the experience for residents and service delivery teams.
• Review and improve the customer journeys for Highways, Traffic Lights, Drains and Complaints and Feedback.
• Launch a personalised My Account service for residents.
• Reduce the number of times residents need to report things to the Council by promoting a 'Life Events' approach for changing address and reporting a death
• Fully compliant with the Web Content and Accessibility Guidelines 2.1 (WCAG 2.1)

Between July and December 2022 we will:

• Develop and launch an App to make accessing Council Services easier for residents
• Redesign and improve customer journeys for Public Protection and Regulatory Services
• Review and improve the customer journeys for Refuse and Recycling requests, improving the experience for residents and service delivery teams
• Enhance the My Account experience for residents, giving easy access to bin collection information and services local to the resident

Digital services usage and volumes