Do you need help with your water bills?

Do you need help with your water bills? If you're on a low income or receive Pension Credit, Northumbrian Water may be able to reduce your bills by up to 50%.

Who can apply?

If your total income is less than £17,005 and your annual water and sewerage bill is more than 3% of your net household income (after housing costs, rent or mortgage payments) or,

If someone in your household receives Pension Credit and your annual water and sewerage bill is 3% or more of your net household income (after housing costs, rent or mortgage payments).

Your eligibility can be checked over the phone and it's quick and easy to do.

Northumbrian Water also has an easy to use online eligibility checker. They also install water meters free of charge which can bring down the cost of your bill.

Details of all the support they provide, which ranges from changing payment plans to discounts and advice can be found at nwl.co.uk/bill-help

Northumbrian Water can provide:-

Flexible payment plans

Low-income discounts

Reduced bills if you're struggling with household expenses

Capped bills if you are on a meter, claim income related benefits and need to use more water due to a medical condition or large family

Payment breaks

Benefit checker

Debt support

Paying by "water direct" - using benefit payments

Money and mental health advice

Remember, you can go online or ring 0345 733 5566 if that's easier for you.