On our website you can request most services, make a payment, and find information quickly and easily.
We collect, hold and manage all information in accordance with data protection regulations.
Make a payment for services including Council Tax, school meals and other expenses, parking tickets:
Make an application for services including housing benefit and council tax support, planning, parking permit:
Make a report for services including changes to licences, problems with street lighting:
Contact us by telephone
You can normally contact us from 8.30am to 5pm Monday to Friday. In the event of an emergency, you can contact us at any time.
Our phone lines are very busy on Mondays, please try to call on another day if possible.
Our phone lines will be closed from 4pm on the third Wednesday of each month for staff training.
|City and neighbourhood||0191 520 5550|
|Home and money||0191 520 5551|
|Health and wellbeing||0191 520 5552|
|Life, family & learning||0191 520 5553|
|0191 520 5560|
|0191 520 5554|
|General enquiries||0191 520 5555|
|Payments||Using a credit or debit card 24 hours a day, 7 days a week||0191 520 5588|
|Urgent crisis or homeless enquiries||0800 234 6084|
Alternatively, if you require a face to face appointment at City Hall, contact us on the relevant number above
Press and media enquiries
For press and media enquiries, please visit our press and media page.