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Resident survey

We are committed to listening to residents and acting on what they tell us. Regular residents' surveys allow us to understand what is important to you, what you think of the council and the services we provide, and how you feel about the city as a whole.

We have commissioned Ipsos to carry out our resident surveys annually to see how we are doing over time. We use the analysis of the responses to understand what action we need to take to better support our residents and to ensure we are delivering on our City Plan.

Last autumn we carried out our residents' survey letting us understand what's important to you, what you think of the services we provide, and how you feel about the city. We're proud to have seen positive progress across key measures, but we know we still have more to do.

Resident survey graphic

 

 

 

 

 

 

 

Using your responses, we have identified eight priority areas where we are taking action:

  • Tackling anti-social behaviour
  • Sport, leisure and active
  • Starting well - our services and support for children and young people
  • Ageing well - our services and support for older people
  • Jobs and skills
  • Digital
  • Housing
  • Cleaner streets

Find out more about what we've been doing as a result of your feedback in our summary report: Residents survey summary report.

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